Order Fulfilment Associate
Full time
Cambridge, Ely
Salary £23,000
The role of Order Fulfilment Associate is to ensure the efficient and accurate processing of sales orders from receipt to installation. This role is critical in ensuring that sales orders are processed accurately, efficiently, and promptly, contributing to the overall success and reputation of the organisation.
KEY RESPONSIBILITIES
Order Fulfilment:
- To process all Sales Orders, Installations & Logistics activities.
- Take ownership from receipt through to completion of order/request.
- Provide administrative support to the Sales team and assist with answering telephones and day-to-day office administration.
- Covering absence as and when required.
Sales Orders
- Process all sales orders, sales documentation, finance agreements and service agreements.
- Liaise with Sales to support the process and answer any queries they or their customer may have.
- Resolve any customer or agreement queries, in addition to providing sales and customer information.
- Maintain customer machine database, with accurate inputting of agreement and service details
Installations & Logistics
- Ensure install planning is completed and communicated to customers and internal contacts.
- Plan and co-ordinate install and collection transport resource effectively and economically to optimise customer service.
- Maximise forward planning and communication to ensure all agencies are fully informed and able to plan their activities; Customers and all installation stakeholders (Sales, Service, RSM’s, Workshop, etc).
- Ensure transport tasking is fully effective, clearly communicating tasks, working within vehicle payloads, and ensuring non-conformances (failed responses, damaged machines, etc) are followed up.
- Ensure all installation and collection elements are included in arrangements; data removal, papercut, card readers.
- Minimise manual handling risks by early identification of ‘difficult’ installs, and use of third-party specialists.
KEY MEASUREMENTS
- Sales orders processed within 24 hours.
- Customer communication acknowledged within 24 hours.
- Customer feedback – external customers and engineer teams.
- On time delivery and collection of equipment.
- Return of third-party equipment within targets.
REQUIREMENTS
- Strong communication skills
- A passion for providing excellent customer service
- Good team player, demonstrating flexibility and adaptability
- Numerate with a knowledge of finance company processes preferred.
